1. Information We Collect

 

We may collect the following personal information when you interact with us:

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• Name, email address, phone number, home address

• Your dog’s name, breed, medical and behavioral information

• Your veterinarian's contact information

• Your personal emergency contact's information

• Billing and payment information (via secure third-party processors)

• Website usage data (such as IP address, browser type, and pages visited)

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2. How We Collect Information

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We collect information through:

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• Online forms (e.g., contact, booking, and newsletter sign-ups)

• Phone, email, or in-person communication

• Cookies and website analytics tools (e.g., Google Analytics)

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3. How We Use Your Information

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We use your information to:

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• Book and manage training sessions

• Communicate with you about our services

• Send email updates or promotions (with your consent)

• Process payments securely

• Improve our website and service offerings

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4. Consent

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By submitting your personal information through our website or directly to us, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time by contacting us at hello@urbanwoofyyc.com.

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5. Sharing of Information

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We will NEVER sell or rent your personal information to anyone.

We may share your information only with trusted third parties (such as payment processors or email service providers) who help us operate our business. These partners are obligated to keep your data secure.

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6. Data Security

We take reasonable steps to protect your personal information using appropriate physical, organizational, and technical safeguards. However, no method of transmission over the Internet is 100% secure.

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7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and gather usage data. You can disable cookies through your browser settings, but some features of the site may not work as intended.

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8. Your Rights

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You have the right to:

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• Access your personal information

• Correct or update any inaccuracies

• Request deletion of your data

• Withdraw consent at any time

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To exercise these rights, please email us at hello@urbanwoofyyc.com.

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9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

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10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

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Urban Woof YYC
📧 Email: hello@urbanwoofyyc.com
📞 Phone: 403-499-WOOF (9663)
🌐 Website: www.urbanwoofyyc.com